1. Information We Collect

• Account information: Name, email address, phone number when you register.
• Order information: Shipping address, payment confirmation details (we do not store full card numbers).
• Usage data: Pages visited, search queries, device and browser type, IP address (collected via cookies and server logs).
• Communications: Messages you send us via email or contact forms.

2. How We Use Your Information

• To process and fulfill your orders.
• To send order confirmation, shipping updates, and delivery notifications.
• To respond to customer service inquiries.
• To improve our website, products, and services.
• To send promotional emails and offers — only if you have opted in. You can unsubscribe at any time.
• To comply with legal obligations.

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only with:

• Courier partners (Blue Dart, DTDC, Delhivery, etc.) — for order delivery.
• Payment processors (Razorpay) — for secure payment collection. We do not store card details.
• Franchise stores — your order details if you select in-store pickup at a franchise location.
• Legal authorities — when required by law or court order.

4. Cookies

We use cookies to maintain your shopping cart session, remember login state, and analyse site usage (via Google Analytics). You can disable cookies in your browser settings, but some features may not work correctly.

5. Data Security

Your data is stored securely on servers protected by industry-standard encryption (HTTPS/TLS). Passwords are stored as salted cryptographic hashes and are never visible to our staff. We review our security practices regularly.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and personal data.
• Opt out of marketing communications at any time.

To exercise any of these rights, email us at franchise@sriyagnaa.com.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

• Email: franchise@sriyagnaa.com
• Phone: +91 91004 44933
• Address: Sri Nagar Colony, Ameerpet, Hyderabad, Telangana – 500082, India